Versand
SHIPPING POLICY
MCE Performance
Last updated: February 22, 2026
1. Shipping Regions
We ship worldwide unless otherwise stated.
Certain products may be restricted due to:
-
export control regulations
-
customs restrictions
-
carrier limitations
-
hazardous material regulations
The Customer is responsible for verifying import eligibility in their country.
2. Processing Time
Orders are processed after receipt of full payment.
Estimated processing times:
-
Stock items: typically 2–7 business days
-
Custom Products / built-to-order components: as individually communicated
-
Engine builds / performance assemblies: project-specific timeline
Processing times are estimates only and non-binding unless expressly confirmed in writing.
3. Delivery Time
Delivery time consists of:
-
Processing time
-
Carrier transit time
Transit times depend on:
-
destination country
-
carrier
-
customs procedures
Seller is not responsible for delays caused by:
-
customs authorities
-
transport providers
-
regulatory inspections
-
force majeure
-
supply chain disruptions
4. Shipping Costs
Shipping costs are calculated at checkout unless otherwise agreed.
Additional costs such as:
-
customs duties
-
import taxes
-
brokerage fees
-
storage fees
are borne exclusively by the Customer.
5. Risk of Loss and Damage
5.1 Business Customers
Risk transfers upon:
-
handover to carrier, or
-
collection at Seller’s premises (EXW Natternbach, Austria).
5.2 Consumers (EU)
Risk transfers upon delivery to the Consumer, unless the Consumer independently appoints a carrier not proposed by Seller.
6. Inspection Upon Delivery
The Customer must inspect goods immediately upon receipt.
Visible transport damage must be:
-
documented with the carrier
-
reported in writing within 48 hours
Failure to properly document transport damage may result in loss of claims against the carrier.
7. Partial Deliveries
Seller is entitled to make partial deliveries if:
-
reasonable for the Customer
-
technically necessary
-
caused by supply chain conditions
Each partial delivery may be invoiced separately.
8. Custom Products and Production-Linked Shipping
For Custom Products:
-
Delivery time begins only after final technical specifications are confirmed.
-
Changes requested after production start may extend delivery time.
-
Delays due to customer-side specification changes are not attributable to Seller.
9. Refusal of Acceptance / Failed Delivery
If delivery fails due to:
-
incorrect address provided by Customer
-
failure to collect shipment
-
refusal of acceptance
-
failure to pay import duties
Seller may:
-
charge storage fees
-
charge return shipping
-
withhold re-shipment until additional costs are paid
In case of unjustified refusal, Seller may claim damages.
10. Export and Customs Compliance
The Customer is solely responsible for:
-
import legality
-
local regulatory compliance
-
required technical approvals
-
payment of customs duties and taxes
Seller assumes no liability for:
-
customs seizure
-
regulatory non-compliance
-
denied import clearance
11. Hazardous Materials
Products classified as hazardous materials may:
-
require special transport
-
incur additional charges
-
be subject to regional restrictions
Shipping availability may vary accordingly.
12. Force Majeure
Seller is not liable for delivery delays caused by:
-
natural disasters
-
governmental measures
-
armed conflicts
-
strikes
-
global supply shortages
-
transport disruption
Delivery deadlines extend accordingly.
13. Digital Products
For software, ECU files, or digital calibrations:
Delivery is deemed completed upon electronic transmission.
Risk transfers upon successful dispatch to the Customer’s provided email address or download access.